Privacy Policy hongbet

1. Information We Collect

hongbet collects several categories of personal information to enable us to provide safe, lawful and responsible services to users in Malaysia. The following are the categories of information collected:

Identity Information:

• Full name as shown on the identity card (MyKad) or passport
• Identity card number or passport number
• Date of birth — for age verification purposes (must be 21 years and above)
• Current residential address in Malaysia
• Active mobile phone number
• Valid email address

Financial Information:

• E-wallet account details (Touch 'n Go, Boost) used for transactions
• Information required for DuitNow and payments via FPX (online banking)
• Records of deposits and withdrawals on our platform
• Crypto transaction history if you use USDT, BTC or ETH as a payment method

Platform Usage Information:

• History of betting and gaming activity on the platform
• IP address, device type, operating system and web browser
• Logs of login dates and times, and gaming session records
• Interaction data with our platform interface

We do not collect sensitive information such as medical data, religious beliefs or political orientation.

2. How Your Personal Data Is Used

The information collected is used solely for the following purposes:

• Account management — opening, verifying and maintaining your user account
• Transaction processing — securely processing your deposits (minimum RM30) and withdrawals (minimum RM50)
• Identity verification — complying with KYC (Know Your Customer) procedures and anti-money laundering requirements
• Customer support — enabling our team to provide assistance via live chat and email in Malay and English
• Platform security — detecting and preventing fraud, account misuse and activities that breach our terms of service
• Legal compliance — fulfilling reporting obligations under the international licensing held by hongbet
• Responsible gambling — monitoring usage patterns to identify users who may need responsible gambling support
• Service communications — sending important notifications relating to your account, transactions and policy updates

We do not use your data for third-party advertising purposes or to sell user profiles to any external party.

3. Legal Basis for Data Processing

hongbet processes your personal data based on lawful grounds recognised under applicable international data protection frameworks:

• Consent — you agreed to this policy when registering your account. This consent can be withdrawn at any time, subject to the implications of service termination.
• Contract performance — processing required to fulfil our obligations to you as a registered user.
• Legal obligation — complying with reporting requirements under the terms of the international licence held by our platform.
• Legitimate interests — maintaining platform security, preventing fraud and ensuring continued service operation.

4. Sharing Data with Third Parties

hongbet does not sell your personal data. In certain limited circumstances, we may share information with the following parties:

• Payment processors — service providers such as FPX payment gateways, Touch 'n Go, DuitNow, Boost and crypto exchange platforms that help process your transactions securely
• Technology service providers — companies that help us operate the platform's technical infrastructure, subject to strict confidentiality agreements
• Lawful authorities — law enforcement agencies or regulatory bodies when required by court order or binding legal requirement
• Licensing bodies — information required for monitoring and audit purposes under the terms of our international operating licence

All third parties working with us are bound by data protection agreements that prohibit them from using your information outside the permitted scope.

5. Storage, Retention Period and Security

Your personal data is stored on servers protected by appropriate technical and organisational security measures. Our protection measures include:

• Data encryption in transit (TLS/SSL) and at rest during storage
• Role-based access control — only authorised personnel may access user data
• Regular security audits and penetration testing
• Continuous monitoring for cyber threats and unauthorised access attempts
• Robust data backup and recovery procedures

Retention Period: Active account data is retained for as long as your account is active. After account closure, we retain the necessary records for the period required by legal and licensing obligations. Data that is no longer needed will be deleted or anonymised in accordance with secure procedures.

6. Your Rights as a Data Owner

Under the applicable data protection framework, you have the following rights regarding the personal data we hold about you:

7. Cookies and Tracking Technologies

hongbet uses cookies and similar tracking technologies to improve the user experience on our platform. The types of cookies we use are as follows:

• Essential Cookies: Required for the basic operation of the platform, including login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Store your chosen settings such as language, display theme and platform preferences to make repeat visits easier.
• Analytics Cookies: Help us understand how users interact with the platform for the purpose of continuous improvement. This data is collected in aggregate form and cannot be used to identify individuals.
• Security Cookies: Used to detect suspicious activity, prevent fraud and maintain the integrity of user accounts.

You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect your ability to fully access the features of our platform.

8. Changes to This Privacy Policy

hongbet reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technologies used. The notification procedure is as follows:

• Material changes will be notified to registered users via the email address linked to your account
• In-platform notices will be displayed for at least 14 days before the changes take effect
• The most recent update date is always shown at the top of this document
• Continued use of the platform after the effective date of any changes is considered acceptance of the updated policy

We encourage you to review this Privacy Policy periodically. If you disagree with any changes made, you have the right to close your account by contacting our support team.